TO: UCSB Campus Community

FR: UCPath Center

RE: UCPath Notice: New Features Available in Ask UCPath

Dear UCSB Campus Community,

Beginning today, Monday, May 6, 2024, UCPath Center will make it easier for employees to submit inquiries.


Employees will no longer be required to manually select a topic and category when submitting an inquiry via Ask UCPath. With the new enhancement, the system automatically determines the topic and category based on information provided by the employee.


This update simplifies the submission process for inquiries, making it more efficient and user-friendly for employees.


Summary of New Changes - Submit an Inquiry:

  • The submission form automatically fills in the topic and category fields based on the information provided in the subject and description
  • The updated landing page displays open and recently closed cases, making it easier for employees to access their inquiries
  • UCPath now provides suggestions for resources that may assist in resolving issues



·       Ask UCPath Enhancements Video

·       Ask UCPath Enhancements Overview

·       Ask UCPath Infographic


If you have a question about this information or for any other services, please visit UCPath and click on “Ask UCPath” to submit an inquiry or call (855) 982-7284 to speak with an associate M-F between 8 a.m.–5 p.m.

If you have IT-related questions, please contact the Enterprise Operations Center (EOC) at eoc2@ucop.edu or (510) 987-0363

If you have other questions, contact one of the following offices:

UCSB Payroll Office at bfshelp.ucsb.edu or payroll@bfs.ucsb.edu