UCPath Alert: Intermittent UCPath Error Message

10/30/2023

TO: UCSB UCPath Transactors, Approvers, & Inquirers 

FR: UCPath Center

RE: UCPath Alert: Intermittent UCPath Error Message

Some users across UC locations, including Santa Barabra, are reporting issues when logging into UCPath such as the following error message. 

UCPath is aware of this issue and is working on a resolution. If you encounter this error message, please clear your cache. 

• Clear browser cache.
  • If any issues arise when first logging back into UCPath, clear your cache.
  • Clear for the previous 7 days or longer, and refresh the page after clearing. 
    • Job Aid: Clear Your Web Browser’s Cache 
  • As a reminder, for the best UCPath online experience, please use one of the following web browsers:
    • Google Chrome 
    • Firefox 
    • Microsoft Edge 
    • Safari 

Note: Internet Explorer 11 is no longer a supported browser.
 

We apologize for the inconvenience.

If you have a question about this information or for any other services, please visit UCPath and click on “Ask UCPath” to submit an inquiry or call (855) 982-7284 to speak with an associate M-F between 8 a.m.–5 p.m.

If you have IT-related questions, please contact the Enterprise Operations Center (EOC) at eoc2@ucop.edu or (510) 987-0363

If you have other questions, contact one of the following offices:

• UCSB Human Resources at ucsb.service-now.com/hr 
• UCSB Academic Personnel at AP-Path@ucsb.edu 
• UCSB Payroll Office at bfshelp.ucsb.edu or payroll@bfs.ucsb.edu