10/20/2021

TO: UCSB UCPath Transactors 

FR: UCSB UCPath Team 

RE: UCPath Notice: HR Transaction Processing Delays

Dear UCSB UCPath Transactors,  

UCPath would like to remind our location partners of the higher volume of transactions during this fall season. As of October 19, 2021, the current processing time is between one to eight days (averaging seven days). We will continue working extended hours and weekends to help manage the increase in volume.

Note:

  • For transaction scenarios requiring escalation or special handling, please continue to follow established escalation models

  • UCPath will prioritize monthly transactions submitted within payroll processing deadlines to ensure accurate payroll processing (please do not submit case inquiries to have the transactions escalated).

 We appreciate your understanding and apologize for any inconvenience.

If you have a question about this information or for any other UCPath services, please visit UCPath and click on “Ask UCPath” to submit an inquiry or call (855) 982-7284 to speak with an associate M-F between 8 a.m.–5 p.m.

For IT-related questions, please contact the Enterprise Operations Center (EOC) at eoc2@ucop.edu or (510) 987-0363

If you have functional questions, please contact one of the following offices: