04/14/2022

TO: UCSB Campus Community 

FR: UCPath Project Team

RE: UCPath Notice: Enhanced "Ask UCPath" Site Launches Next Week

 


UCPath is launching the enhanced "Ask UCPath" site on Monday, April 17, 2023. The improved design provides users with quick search options and easy access to self-service resources. The improvements include a new page for transactors with "Submit an Inquiry on Behalf of Employee" (SOBO) access that streamlines access to existing cases.

 

Please watch the "Ask UCPath Overview" video for helpful information about the updated site.

 

All employees will experience the following changes:

  • A redesigned Ask UCPath site with a new look and feel
  • Readily accessible "trending topics" that will be updated throughout the year
  • "Other Resources" page with links to the benefits billing portal, benefits deduction calendar, payroll calendar and salary overpayment portal
  • FAQ section that is regularly updated with frequently searched content

 

Transactors will enjoy these changes and enhancements after the update:

Effective April 17, transactors with "Submit an Inquiry on Behalf of Employee" (SOBO) access will use a new and improved web page to access cases.
 


Other enhancements include: 

  • "Other Resources" page with additional links to the UCPath Location Support site and Resource Center for transactors, if authorized
  • Refined search field to look up existing cases by name, case number or case description
  • Streamlined "Find Employee" search screen that enables transactors to retrieve employees by first name, last name, location or department

 

Training Resources:

Additional training resources will be available on the UCPath Help site on April 17.

 


Questions

Please email Whitney Hamlin, UCPath Organizational Manager at whitneyhamlin@ucsb.edu or Allison Inglett, UCPath Service Delivery Manager at ainglett@ucsb.edu for questions regarding this initiative or to provide feedback.